FREQUENTLY ASKED QUESTIONS
Q) How do I book over January?
A) During the Christmas/summer holidays we advertise our apartments in 3 or 4 or 7 night minimum stay blocks, you can book several blocks if youd like to stay longer and we will do our very best to ensure you can stay in the same apartment throughout your stay. The apartments are cleaned and linen and towels changed several times during the week by our commercial cleaners. you can only book via www.expedia.com.au
Q) What does ‘Mezzanine floors’ mean ?
A) All our apartments have mezzanine floors, whilst this gives a light filled airy ambiance it may not suit everyone. The bedrooms are lofts style and are open to the main living area downstairs. (It doesn’t mean our apartments have missing or unfinished walls …)
So if you or your family have special needs such as ‘I need complete darkness to sleep’ or have issues with kids sleeping upstairs whilst your downstairs then you should contact us to ensure this accommodation is suitable for you prior to booking as no refunds will be offered if you decide this type of accommodation is unsuitable to you and your family once you arrive.
Q) Is there regular heating as well as the wood fires ?
A) Yes we have reverse cycle airconditioning, ceiling fans to heat the two storey apartment quickly in addition to our cosy wood fires.
Q) Are there wood fires in every apartment ?
A) Yes all four of our apartments have wood fires. We supply enough dry firewood and kindling for a couple of woodfires during your stay in the winter months (June, July and August). Should you require firewood outside those months or additional supplies there are several service stations in Ocean Grove where you can purchase bags of wood and kindling
Q) Do you supply firewood ?
A) Yes we supply enough dry firewood and kindling for a couple of woodfires during your stay during the winter months (June, July and August). Should you require firewood outside those months or additional supplies there are several service stations in Ocean Grove where you can purchase bags of wood and kindling
Q) Do we need to bring our own linen ?
A) No, at the Terrace Lofts we supply all linen, bath towels and manchester. You will need to bring your beach towels.
Q) How far are your apartments from the beach, can we walk ?
A) We are 400 meters from the surf beach. You can walk which is probably a good idea in the busy summer months or you can park at the main surf beach carpark. There is also a free town bus that operates during the January school holidays. This bus travels between Ocean Grove and Barwon Heads several times during the day stopping at local surf spots as well as the Barwon Heads hotel. The bus stop is 20 meters from our apartments.
Q) Do you have a laundry ?
A) Yes we do have a laundry with front load washing machine and clothes dryer. All apartments also have a clothes airer for indoor use.
Q) Can we bring our dog ?
A) No, we no longer accommodate pets.
Q) Do you have a portacot ?
A) Yes we can supply a Portacot and/or highchair. You will need to provide your own linen and bedding for the Portacot.
Q) Do you have wifi ?
A) Yes all our apartments have FREE wireless internet access covering your apartment, garden area and private courtyard.
Q) How do we secure a booking ?
A) You can book direct with us via our secure payment gateway or alternatively check expedia for last minute specials. Any additional charges including minibar or damage charges will be debited from your nominated credit card on departure.
Q) Do you have transfers available from Avalon airport ?
A) we can arrange transport from Avalon airport, we can also arrange charge back from local restaurants and catering. Please contact us to arrange.