Terrace Lofts Apartments Ocean Grove

Accommodation Terms & Conditions

Please read the following carefully. Payment constitutes the guests acceptance of these Terms & Conditions. It is your/guests responsibility to read all terms and conditions of the booking. These policies and procedures are in accordance with the National ‘Holiday and Short Term Rental Agreement’.

We regret the need to implement the below rulings. We trust that honest, respectable persons should not find anything of major concern. Our aim is to provide you with a wonderful, enjoyable stay and a pleasant experience for all concerned, resulting in your return visit and word of mouth referrals. We thank you for your understanding and look forward to welcoming you.

 

Cancellation Policy

Applies if cancellation is caused by the client or by the owner due to circumstances beyond management’s control. The Terrace Lofts recommends Travel Insurance to safeguard against the possibility of any cancellations. Please notify us immediately of any changes or cancellations.

  1. Reservations cancelled outside 30 Days of arrival will attract 30% of the booked stay.
  2. Reservations cancelled between 14 Days or less (to 10 days) will attract 50% of the booked stay.
  3. Reservations cancelled or postponed within 7 days or ‘No Show’ will result in 100% of the booked stay.
  4. All ‘no shows’ will incurr an administration fee of $200

 

Booking Conditions

The credit card used to guarantee your reservation will be charged for any minibar purchases, tours booked, meal charge backs, damages, pet damage or additional cleaning charges.

 

Standard check-in time is 3.00pm.

Other times by mutual arrangement and subject to availability, arrangements must be made at least 24 hours prior to arrival.

 

Check-out is 11.00am on day of departure

Late check out not by mutual arrangements will incur additional charges by the hour or part of from your nominated credit card.

A couple is deemed as two (2) guests using one bedroom. Number of guests should not exceed the number stated on the confirmation or subsequently agreed in writing or email. Management reserves the right to charge an additional fee of $100.00 per night for use of the 2nd bedroom/bedding during the stay without prior arrangement.

In the case of both (two) bedrooms being reserved and your requirements/circumstances change and you only require one bedroom, it is your responsibility to advice management prior to check in date.

Where applicable details of registrations of all vehicles that will be located onsite or used for transport guests will be recorded. The Terrace Lofts has space for one vehicle in our carpark, additional vehicles will need to be parked on the street, there are no parking restrictions.

 

To maintain our standards for all guests we require that certain conditions be complied with. We appreciate most will respect our property and neighbours but the occasional abuse requires that we state the following conditions, your assistance in these matters ensures our ability to prepare/ maintain the cottage in a timely manner:-

It is the responsibility of guests to ensure the property is left in a similar state to its condition on arrival. It is anticipated the apartments will be clean and tidy, in an acceptable state of repair, with all dishes washed/dried and put away, stove and bench tops clean, all rubbish placed in outside garbage bins provided (remember to recycle).

Whilst we understand that accidents can happen we would appreciate you informing us prior to your departure should there have been any damage/mishap as a result of your stay. At the completion of your stay management will conduct an inspection on the apartment. Your nominated credit card details will automatically debit any amounts outstanding for damage to the apartment, furniture or linen, extra charges for cleaning, extra guests staying, extra bedrooms/bedding being used, purchases, and expenses incurred as a result of theft, or loss to the Terrace Lofts and/or our neighbours.

The property is situated in a quiet residential area and in the interests of our neighbours; your booking is accepted on the express condition that you cause no disturbance and you maintain a reasonable noise level between after 10.00 pm and 8.00am. Parties and functions are strictly prohibited. The tariff charged is for domestic use only and for the use of our paying guests. Accordingly this rate does not allow for the extra wear associated with functions in the terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in additional charges.

If any key, lock, security device or other goods belonging to the property is lost, payment to repair/replace the item is the responsibility of the guest. Management will debit the nominated credit card in order to ‘make good’.

Loss- the owners take no responsibility for the guest’s personal property.

Please be advised that NO SMOKING is permitted indoors. Smoking is permitted outdoors only. For those who still find it necessary to smoke indoors (which is very obvious to non-smokers even in winter when the fire has been used) additional cleaning charges of $300 from your nominated credit card will be incurred for the dry cleaning/laundering of soft furnishings. I.e. curtains, rug, cushions, lounge, bedding etc. Guests are required to dispose of cigarette butts in garbage bins prior to departure.

Guests are required to consume alcohol reasonably; no drugs or illegal activities are permitted on the property. Guests are responsible for their visitor’s behaviour.

Should you use the BBQ to avoid cleaning charges ensure it is cleaned prior to your departure.

Guests are required to ensure the property is secured when leaving the property, all doors and windows locked.

Guests are required to comply with vehicle parking legislation, park in appropriate areas, and show consideration for our neighbours and other vehicles.

NO PETS – The Terrace Lofts no longer accommodates pets

Damaged or Missing Property

In the event that any property is damaged maliciously, or beyond normal wear and tear, or in the event that property belonging to Terrace Lofts is lost or taken during the course of booking, management reserves the right to charge the reasonable cost for repair or replacement of that property to the guest, and in that regard, the guest acknowledges that the charge may be debited from the credit card or charge facility used for payment of the booking. The appropriate authorities may also be alerted.

Lost property is held for a term of 3 months. It is the responsibility of the guest to contact The Terrace Lofts management to claim lost property. On request lost property will be returned COD via Australia Post.

 

General provisions:

Terrace Lofts reserves the right to amend these terms and conditions from time to time, it is the guest responsibility to check the web site for possible changes prior to commencement of your stay.

In this ‘conditions of stay’ the terms ‘Property’ and ‘Apartment’ means the property known as The Terrace Lofts apartments located at 92 The Terrace, Ocean Grove and all of the other or personal property within or on the property.